Frequently asked questions.

What if you can’t fix my problem?

If beyond our scope, we may refer work to a license contractors. This is to ensue you get the value and solution you need and not a simple quick fix with long term pain. This would only happen with the approval of YOU and we would help coordinate the handoff and ensure you get at least 10% of their quoted price.

Does my plan include products ?

our subscription covers all the labor for the tasks included in your plan. You only pay for the parts.

For example, if you need a new toilet installed, your membership covers the labor to remove the old one and install the new one at no extra charge. You just pay for the cost of the new toilet and any necessary parts.

As part of your service, we will also:

  • Help you find the best new toilet and ensure you get a 10% discount on the product.

  • Pick up the new toilet and parts for you, as long as the store is within 20 miles of your home.

What if I never use my service?

We built our company on the idea that you should have peace of mind. Your subscription guarantees we're here when you need us, but sometimes, a quiet year is a great year.

If you don’t use any of your included time by the end of your term, we'll give you two great options to choose from:

  • Option 1: Get money back. We’ll refund you 10% of your total contract price. We believe in rewarding you for a smooth year.

  • Option 2: Stay protected and save more. This is our favorite option because it ensures you’re still covered. You can renew your current plan for another year at 20% off, or upgrade to a more robust plan for 30% off the advertised price. Plus, we'll let you roll over all your unused time from the previous year.

What if my “task” is not a service included in my plan, can you still fix it?

ll of our work is overseen and signed off by a licensed contractor, ensuring quality and accountability for most of your needs.

If a task falls outside of your service agreement, we will give you an upfront quote that meets or beats any other licensed professional's price. Since your plan already includes labor hours, you may only need to pay for any specific parts or products required.

In the rare event we are unable to resolve an issue, we will help you find the right professional to address it, and we can often secure you a 10% discount on their services.